The appliance line was no help, so I had to pick an option that didn't apply to me to get someone on the phone and transfer me to the appliance center. Well, I checked the app again, and they moved the delivery date again to tomorrow without consenting me first! So I called the number he gave me, and it was directly to the Home Depot line.Īt this point, I decided to cancel the order because I wasn't going to take more time off just to wait for no shows. He told me to call a different number if I didn't hear anything 30 min later. He said he tried to call them several times but no answer. I called them again, I get another guy saying that they were on their 10th delivery and I was number 12 and they should be there. Well, 4:30 rolls around and still no call or no truck in sight. That I should expect a call from them in 30-45 min. So I called the number they provided me at 1PM, the guy on the phone put me on hold to contact them and then said that I was their next stop. I checked the app several times until it said that there was no information on this delivery. But what can I do about it at this point other than to accept it? Well, I had to ask my boss to take another half day to wait on this delivery. Of course I was frustrated to hear that and thought that was a fake excuse. Home depot appliance delivery status driver#Then around 3:30PM, I get a call from their delivery center that they had to reschedule for the next day at the same timeframe because their driver "was sick". The app they provided me said there were 11 deliveries ahead of me and never updates to show you which delivery they are currently on. I took the day off from work and waited all day for them. For more information, visit our website at View source version on businesswire.The day of delivery comes around, I got a phone call the night before as they said that my delivery window would be 12:30PM to 4:30PM. As a single resource for your shipping needs, Forward is your supply chain partner. We are more than a transportation company. In addition, we offer final mile services, including delivery of heavy-bulky freight, truckload brokerage services, including dedicated fleet services and intermodal, first-and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. We provide expedited less-than-truckload (“LTL”) services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. Forward Final Mile also provides rapid response travel teams to leading Fortune 100 companies.įorward Air Corporation (NASDAQ: FWRD) is a leading asset-light freight and logistics company that provides services across the United States and Canada. Installation services range from simple to complex installation. Forward Final Mile has extensive experience and expertise in home delivery, projects, single family and multi-family delivery and installation. We are excited to partner with The Home Depot as they build out their impressive supply chain network,” said Scott Robider, Vice President and General Manager, Forward Final Mile.įorward Final Mile provides Big and Bulky delivery and installation services to nationwide retailers, e-tailers and manufacturers including several Fortune 100 companies. “Since Forward Final Mile started working with The Home Depot in 2017, our goal has been to be a trusted partner to The Home Depot, ensuring their customers have an exceptional appliance delivery and installation experience. As the top-performing final mile appliance delivery partner to The Home Depot, Forward expanded its relationship in 2021 with additional locations across the United States. The Home Depot’s Appliance Carrier of the Year recipient is evaluated on key performance criteria that include delivery volumes, on-time performance, and service levels. I am proud of all my teammates at Forward their dedication and efforts are recognized with this award.” “Our core values and dedication to precision execution guide us to delivering the best-in-class services for big and bulky deliveries and installations and final mile offering. “We are honored to be recognized by The Home Depot as the 2021 Appliance Carrier of the Year,” said Tom Schmitt, Chairman, President, and Chief Executive Officer of Forward. The award was created to recognize the partnership that supports The Home Depot’s work to build the fastest, most efficient, and reliable supply chain in home improvement. Forward Air Corporation (NASDAQ: FWRD) (the “Company”, “Forward”, “we”, “our”, or “us”), has been recognized as The Home Depot Appliance Carrier of the Year for 2021.
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